Data Deletion Request

1. Who may request deletion?

Anyone whose information has been processed by Hamava Voltage services, including people who comment on a connected professional Instagram account or interact with a permitted automated reply feature, may request access, correction or deletion.

The process is available to all users and does not require a Hamava Voltage account or login to submit an initial request.

2. How to send your request

Email info@hamavaelv.ir with the subject 'Data Deletion Request'. Include your Instagram username or other relevant interaction details, the nature of your request and, when possible, a post URL or approximate interaction date.

Provide only what is necessary to find the relevant data. Do not email passwords, verification codes, access tokens or identity documents with the initial request.

3. What happens next?

• We acknowledge and assess the scope of information reasonably identifiable from your request.
• If necessary, we request proportionate verification of account control through a secure process, never your password.
• We locate data controlled by Hamava Voltage across relevant systems and workflows.
• We delete or irreversibly de-identify the relevant data without undue delay, subject to valid legal obligations and backup deletion cycles.
• We communicate the outcome or any lawful limitation and offer follow-up in the same email thread.

4. Information covered

Where present, this includes comment records and associated IDs, permitted interaction content, automated response history, related contact information and Meta-sourced profile data controlled by Hamava Voltage.

If information is independently stored by Meta or another provider, you may also need to use that provider's privacy settings or deletion mechanism.

5. Exceptions and request security

Certain records may be retained only to the extent required by applicable law or a legitimate legal claim. We will explain the limitation where legally permitted.

We never request your Instagram password, one-time code or personal account access. Requests concerning another person's data must be submitted by an authorized representative.

6. Disconnecting integrations and follow-up

Professional account administrators may revoke an app's permissions using Meta's relevant account settings. Revocation restricts future access but is not a substitute for requesting deletion of previously stored data.

The official follow-up contact is info@hamavaelv.ir. If you have already submitted a request, reply to the same email conversation.