Terms of Service

1. Acceptance and services

These terms govern hamavaelv.ir and official Hamava Voltage services that handle Instagram events, comment management, automated replies and authorized communications. Using an enabled feature constitutes acceptance of its applicable terms.

Specific features depend on account connection, Meta permissions, customer agreements and technical availability.

2. Eligibility and authorization

An Instagram professional account must be connected by its owner or authorized representative through Meta's official flows. Account administrators are responsible for the authority to connect their accounts and the response rules they configure.

Hamava Voltage is not affiliated with, endorsed by or acting on behalf of Meta unless an official relationship is explicitly disclosed.

3. Comment and automated-reply rules

Automation must operate within the features, scopes and time windows allowed by Meta and the relevant account permissions.

• Respond only to permitted events and eligible users under applicable platform rules.
• Do not use workflows for spam, harassment, impersonation, deception, circumvention or unsolicited messaging.
• Configure accurate, respectful and compliant keywords, templates and content.
• Observe API limits, delivery restrictions and feature changes; bypassing these controls is prohibited.
• Provide human escalation or stop mechanisms where appropriate for the enabled feature and platform rules.

4. Privacy and personal information

Information is processed as explained in our Privacy Policy and within authorized permissions. Comments and messages are used for the disclosed purposes of the service, not unrelated activities.

Use our Data Deletion instructions to request correction or deletion. Deleting a comment on Instagram alone may not remove every related service record.

5. Availability and modifications

Maintenance, outages, network issues, API changes or Meta platform decisions may temporarily affect the service. Features and technical interfaces may change to improve security or maintain compliance.

We cannot guarantee immediate or successful delivery of every reply. Duplicate events, webhook delays and platform limitations may affect results.

6. Prohibited behavior

• Attempting unauthorized access to accounts, tokens, third-party data or infrastructure.
• Collecting, exporting or publishing information beyond authorized service purposes.
• Using unlawful, rights-infringing, discriminatory, threatening or misleading content.
• Selling or disclosing Meta-derived personal information in violation of permissions or platform terms.

7. Intellectual property and third parties

Users and lawful rightsholders retain rights in their content. Use of the service does not grant unlimited rights to republish private third-party content.

Instagram, Facebook and Meta names and services belong to their respective owners. API access does not imply endorsement.

8. Suspension, termination and liability

Access may be limited or suspended to prevent abuse, respond to incidents, comply with platform requirements or protect users. Data handling after termination follows the Privacy Policy.

Contractual and statutory liabilities are governed by the relevant agreement and applicable law. Nothing here limits non-waivable consumer or privacy rights.

9. Updates and contact

Updated terms take effect upon publication unless a different notice or consent process is legally required. The revision date is shown above.

For questions or to report misuse, email info@hamavaelv.ir or call +98 21 2687 6075.